Delivery & Collection

Delivery and collection charges vary according to hire value and venue location, so please contact us for a quotation.

Free delivery and collection of hire goods within 8 miles of RH140LT if ordering five or more Crystal Trees.

Hire goods will be delivered in good time for your special day and are generally collected the next morning. We will liase with yourself and your venue to arrange the most suitable times.  Please ensure that overnight storage is available for the items. If delivery or collection is required before 9am and after 10pm, this may incur a charge, so please clarify before booking. 

Delivery: When the goods on hire are delivered to the Hirer or their representative, the Hirer shall inspect the goods and immediately inform the Company if they have any concerns, otherwise the goods shall be deemed to be complete and in an acceptable condition. Any damage whilst in transit must be noted on the delivery note and be notified to the Company immediately in order for everything to be done to repair or replace the damaged goods in time for your event.

Damaged goods cannot be clarified or rectified after the Hirer has signed and the Company will not be liable for claims, breakages, loss or incorrect items beyond signature of delivery acceptance.

Collection / Non- Return / Damaged Goods: On collection goods will be inspected for breakages damage or shortages. The Hirer will need to sign for the hired goods being returned in the same condition at which they were hired. Any breakages damage or quantity shortage must be noted at the time of collection. Our courier’s signature will also be required to confirm their condition and quantity.  Any breakages damage or quantity shortage will be charged accordingly for the repair or full retail value whichever is deemed appropriate by the Company and including any loss of business.  Each centrepiece tree has a retail value of £900.00. Each Silver Name Place Setting  Tree has a retail value of £35.00.
Ask if your venue cover hire items on their insurance policy, or, for peace of mind, you may wish to consider a hire insurance policy to cover all your hired items.  

Packaging: All goods are provided packaged for that product. Therefore all packaging must be retained and in good order ready for collection.  A charge will be made for non-return or damage of packaging.

The Company will not be held responsible for injury or damage to persons or property howsoever sustained arising from any Hired Goods from Crystal Trees By Design.

                                Unit 5 The Old Creamery, Kirdford, Billingshurst, West Sussex. RH14 0LT               Tel: 07921 459162